FAQ

 

Welcome to Domizenta (hereinafter referred to as “we”). Below are some of the most frequently asked questions during the shopping process, provided for your reference.

Question 1: When will my order be shipped?

Orders are usually processed and shipped within 1–3 business days.
Actual shipping times may vary depending on order volume, holidays, or other factors. Please refer to order updates for the most accurate information.

Question 2: Can I cancel my order after placing it?

If your order is within 24 hours of being placed and has not yet been shipped, you may contact customer support to request order cancellation.
If more than 24 hours have passed or the order has entered the shipping process, it cannot be cancelled directly. You may apply for a return or exchange in accordance with the relevant policies.

Question 3: What payment methods are supported?

We currently support the following credit card payment methods:
American Express, JCB, Mastercard, and VISA.
Available payment methods will be displayed on the checkout page.

Question 4: How can I track my order?

Once your order has been shipped, we will send you tracking information via email.
You may also check your order status through the “Order Tracking” link in the website footer.

Contact Information

If the above information does not resolve your questions, please feel free to contact us using the details below:

Customer Service Phone: +1 (408) 403-3108
Customer Service Email: customer@domizenta.com

Customer Service Hours:
Monday to Friday
09:00–11:00
13:00–18:00
(Australian Eastern Standard Time / Australian Eastern Daylight Time)

Contact Address:
20478 ERMINE ST
CYN COUNTRY, CA 91351
United States