Refund Policy
Welcome to Domizenta (hereinafter referred to as “we”). This Refund Policy explains the applicable conditions, procedures, and timelines for refunds under different circumstances.
1. Scope of Application
This Refund Policy applies to all orders placed through our website.
Refunds will be processed based on the order status and the actual circumstances of each case.
2. Refundable Situations
You may request a refund under the following circumstances:
The order has been successfully cancelled in accordance with the Order Cancellation Policy
Returned products meet the return conditions specified in the Return and Exchange Policy
Other reasonable situations confirmed to require refund processing
All refund requests must be submitted through customer support.
3. Non-Refundable Situations
Refund requests may not be accepted under the following circumstances:
Orders that do not meet the conditions for order cancellation or returns and exchanges
Requests submitted beyond the applicable return period
Products showing clear signs of use, damage, or conditions affecting resale
Other situations that do not comply with this Refund Policy
Such cases will be reviewed and handled based on the actual circumstances.
4. Refund Process
The refund process generally includes the following steps:
Step 1: Submit a refund request
Please contact us via customer service email or phone, stating the reason for the refund and providing order details.
Step 2: Order or product review
We will review and confirm the order status or the condition of the returned product.
Step 3: Refund processing
Once approved, we will process the refund in accordance with this policy.
5. Refund Method and Timeline
Refunds will be issued to the original payment method used at checkout.
Refund processing time is 1–5 business days.
The actual time for funds to appear may vary depending on the payment service provider or bank processing timelines.
6. Shipping and Related Fees
If a refund results from order cancellation or a return that meets the applicable conditions, related fees will be handled in accordance with the corresponding policies.
Where applicable, the refund amount will include the product price and any related fees paid.
7. Partial Refunds
In certain cases, such as when only part of an order is eligible for a refund, we may issue a partial refund for the eligible items only.
The refund amount will be determined based on the actual circumstances.
8. Special Circumstances
In exceptional situations, such as system errors, payment issues, or other reasonable circumstances, we may assist with refund requests on a case-by-case basis.
These arrangements do not affect your reasonable rights.
9. Contact Information
If you have any questions regarding this Refund Policy or refund processing, please contact us using the details below:
Customer Service Phone: +1 (408) 403-3108
Customer Service Email: customer@domizenta.com
Customer Service Hours:
Monday to Friday
09:00–11:00
13:00–18:00
(Australian Eastern Standard Time / Australian Eastern Daylight Time)
Contact Address:
20478 ERMINE ST
CYN COUNTRY, CA 91351
United States