Terms of Service
Welcome to Domizenta (hereinafter referred to as “we”). These Terms of Service apply to your access to and use of our online store and govern the relationship between you and us when you browse, place orders, or use related services.
Service Scope and Applicability
We provide services through our online store, including product display, online ordering, order processing, delivery arrangements, and after-sales support. These services apply exclusively to online transactions and do not involve any offline sales or in-person transactions. By using our services, you acknowledge and agree to these Terms of Service.
Order Cancellation
Under certain conditions, orders may be eligible for cancellation.
Generally, if an order is placed within the allowable time period and has not entered the shipping process, you may request cancellation. Orders that exceed the cancellation time window or have already been shipped cannot be cancelled directly.
For detailed eligibility conditions and handling rules, please refer to the dedicated page through the following link:
Order Cancellation Policy
Returns and Exchanges
We support return and exchange requests within a specified time period.
You may request a return or exchange within 35 days from the date you receive the product, subject to applicable conditions.
If an exchange is approved, once the original item is returned and confirmed, a new order will be created and processed for the replacement item, following the standard order workflow.
For full details regarding timelines, procedures, and requirements, please refer to:
Return and Exchange Policy
Refunds
Refunds are available where order cancellation or return conditions are met.
Refunds will be processed after the relevant request or returned item has been reviewed and confirmed.
Approved refunds will be issued to the original payment method within 1–5 business days. The actual time for funds to appear may vary depending on payment processing timelines.
Shipping
All orders are fulfilled through online order processing and delivery services.
Orders are typically processed within 1–3 business days before shipment.
Once shipped, the estimated delivery time is 6–10 business days, depending on logistics conditions.
Free shipping may be available when the order amount reaches the applicable threshold displayed at checkout.
For complete delivery information, please review:
Shipping Policy
Inventory and Pricing
We make reasonable efforts to ensure that inventory availability and pricing information displayed in the online store are accurate.
In the event of inventory changes, system updates, or discrepancies, we reserve the right to take reasonable action regarding affected orders. All prices are based on the amount shown at checkout at the time the order is placed.
Product Information Display
We strive to present product descriptions, images, and details as accurately as possible.
Due to display settings, device differences, or photography conditions, actual products may differ slightly from the displayed images.
User Responsibilities and Obligations
You are responsible for ensuring that all information you provide, including contact and order details, is accurate and complete.
You agree to use the online store responsibly and refrain from any actions that may interfere with system security, service availability, or the experience of other users.
Order Delivery and Risk Transfer
Risk associated with an order transfers to you upon successful delivery.
If you notice any issues with the package or product upon receipt, please contact us within a reasonable timeframe for assistance.
Service Availability and Technical Interruptions
We take reasonable measures to maintain the availability and stability of the online store.
Temporary interruptions may occur due to maintenance, technical adjustments, or factors beyond our control, and we will make reasonable efforts to restore service promptly.
Service Suspension or Termination
We reserve the right to take appropriate measures to restrict or suspend access to services if misuse, policy violations, or actions affecting system security or operations are identified.
Disputes and Applicable Principles
If a dispute arises from the use of our services, both parties should first attempt to resolve the matter through friendly communication.
Any interpretation or handling of disputes will follow applicable transaction principles and common practices.
Confidentiality and Data Protection
We value the confidentiality and security of user information.
Information is handled only to the extent necessary to provide services, and reasonable measures are taken to prevent unauthorized access, use, or disclosure.
Copyright Notice
All content displayed in the online store, including text, images, and other materials, is protected.
Unauthorized reproduction, distribution, or use of such content is not permitted.
Severability
If any provision of these Terms of Service is found to be unenforceable, the remaining provisions will continue to remain in effect.
Updates to These Terms
We may update these Terms of Service as necessary to reflect service changes or operational adjustments.
Updated terms will be published on the website and will apply from the date of publication.
Contact Information
If you have any questions regarding these Terms of Service or our services, you may contact us using the details below:
Customer Service Phone: +1 (408) 403-3108
Customer Service Email: customer@domizenta.com
Service Hours:
Monday to Friday
09:00–11:00
13:00–18:00
(Australian Eastern Standard Time / Australian Eastern Daylight Time)
Contact Address:
20478 ERMINE ST
CYN COUNTRY, CA 91351
United States