Order Cancellation Policy
Welcome to Domizenta (hereinafter referred to as “we”). This Order Cancellation Policy explains the rules and handling procedures for order cancellations under different order statuses.
1. Orders Eligible for Cancellation
You may request to cancel your order under the following conditions:
Within 24 hours from the time the order is placed, and the order has not yet been shipped
If both conditions above are met, you may request cancellation by contacting customer support
Whether an order has been shipped will be determined based on the order status in our system.
2. Orders Not Eligible for Direct Cancellation
An order cannot be directly cancelled under the following circumstances:
More than 24 hours have passed since the order was placed
The order has entered the shipping process or has already been shipped
Once an order has entered the shipping stage, it cannot be intercepted or cancelled directly.
3. Handling of Shipped or Late Cancellation Orders
If an order has already been shipped or exceeds the allowable cancellation time, you may still request a return or exchange in accordance with our Return and Exchange Policy, subject to eligibility.
All handling will follow the conditions and procedures outlined in the Return and Exchange Policy.
4. Refunds
Orders that meet the cancellation requirements and are successfully cancelled will be refunded to the original payment method used at checkout.
Refund processing time is subject to the processing timelines of the payment service provider.
5. Special Circumstances
In certain situations, such as system errors, payment issues, or other reasonable circumstances, we may assist with order cancellation requests on a case-by-case basis.
These arrangements do not affect your reasonable rights.
6. Contact Information
If you have any questions regarding order cancellation, please contact us using the details below:
Customer Service Phone: +1 (408) 403-3108
Customer Service Email: customer@domizenta.com
Customer Service Hours:
Monday to Friday
09:00–11:00
13:00–18:00
(Australian Eastern Standard Time / Australian Eastern Daylight Time)
Contact Address:
20478 ERMINE ST
CYN COUNTRY, CA 91351
United States